Delivery
For orders that qualify for free delivery, the postage will be deducted at checkout.
Please note that shipping times are from the moment your parcel is marked as dispatched by our pharmacy team.
| Postage | Price | Description |
| Royal Mail Tracked 48hr Delivery (UK Only, Excluding International delivery) | £3.70 | Usually delivers within 2-3 business days. Fully tracked service, with FREE re-delivery arranged via Royal Mail |
| Royal Mail Tracked 24hr Delivery (UK Only, Excluding International delivery) | £5.00 | Usually delivers within 1-2 business days. Fully tracked service, with FREE re-delivery arranged via Royal Mail |
| Royal Mail Guaranteed Next Day Delivery before 1pm (UK Only, Excluding International delivery) | £7.95 | Guaranteed next day delivery using Royal Mail Special Delivery. Guaranteed before 1pm. |
When will I receive my order?
We endeavour to ensure that you receive your orders as soon as possible. In order for us to ensure we maintain a high level of patient care, some services require video consultations with our prescribers or there may be times when additional communication with a prescriber is required. The table below will help you understand our timescales for delivery if a video consultation is required to proceed with your order.
Video consultation day | Earliest Est delivery dayVideo consultation before noon | Earliest Est delivery dayVideo consultation after noon |
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Saturday |
| Friday | Saturday | Tuesday |
| Saturday | Tuesday | Tuesday |
Standard Delivery
Standard Delivery will ensure that your medication reaches you within 2 -3 business days following your dispatched notification. For Tracked 48 and 1-2 business days for Tracked 24, this does not include weekends. The service is fully tracked by ourselves. You can also arrange free re-delivery if they miss you.
Next Day Delivery
Once we have updated your order to "dispatched" it is guaranteed next day delivery using Royal Mail Special Delivery. Guaranteed before 1pm. you will need to be in to sign for this service.
