Terms and Conditions
- Introduction
The Owner and Operator of www.treatdiscreet.co.uk is Assura Pharmacy Limited whose Head Office address is Lynstock House, Lynstock Way, Lostock, Bolton BL6 4SA. Our Company registration number is 5171309. Our VAT registration number is 845 7925 82. Our Data Protection Act registration number with the Information Commissioner’s Office is Z9359041.
The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the Terms and Conditions set out in these website Terms and Conditions, the Privacy Policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
- Registered Pharmacy
Pharmacy services and sales are provided from Assan Pharmacy, 30 Argyle Street, Liverpool, L1 5DL - telephone number 0151 709 3120. The pharmacist normally overseeing the supply of medicines is Ms Sarah Louise Black, registration number 2043228. The Superintendent Pharmacist for all Assan Pharmacies is Mrs Zoe Victoria Serrant, registration number 2043703. Registration details of pharmacists can be checked at http://www.pharmacyregulation.org/theregister/lookingforapharmacist/index.aspx
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Assan Pharmacy is registered with the General Pharmaceutical Coucil as a genuine pharmacy which must comply with professional standards. The pharmacy premises registration number is 1091436 and the details can be checked at http://www.pharmacyregulation.org/theregister/lookingforapharmacy/index.aspx
- Complaints
If you are unhappy with any aspect of the service we provide, please contact us by calling 0845 6800 580 or email us at treatdiscreet@mycohens.
- Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website.
The Website Owner reserves the right, at any time, to change or discontinue without notice any aspect or feature of this website. No information shall be construed as advice; information is offered for information purposes only and is not intended for trading purposes. You or your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know at the head office address shown above.
- Trademarks
Any trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.
- External Links
External internet or website links may be provided for your convenience and information, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.
- Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
To register with, and use this site you must be over 16 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so you must ensure that you keep your log-in details secure so that no-one else can misuse them.
- Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over elements of the internet outside our control.
- Disclaimer of Liability
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
- Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than in the United Kingdom of Great Britain and Northern Ireland). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
- Privacy and Confidentiality
We will store personal information about you in a secure manner, electronically and/or on paper, to ensure the safe and effective operation of the service and only to meet our legal and professional obligations, unless you have consented otherwise. We may also keep records of contact made between you and us (and vice versa).
We may send your personal information by any means necessary to operate this service properly: via electronic means, fax, telephone, or email. We will not transfer your personal information to any third party or use it for marketing purposes without your explicit consent. We may contact you from time-to-time to discuss your order, deal with any queries, or to ask your opinions of the service using any necessary means.
- Using Medicines
You should be aware that information captured by the website will be viewed by our pharmacy team. You should read all product packaging and/or leaflets prior to using medicines. Please contact us, your doctor or another suitable healthcare professional if you are unsure about whether you should use a product.
All medicines must be kept out of the sight and reach of children, vulnerable adults or pets. Whilst medicines are supplied in child-resistant containers (including foil blisters) this does not mean they are child-proof.
- Delivery
Orders will not be accepted from, or delivered to, any address outside the United Kingdom of Great Britain and Northern Ireland. Delivery will normally take place within the timescales indicated with your delivery option and excludes Bank Holidays. In rare circumstances of poor stock availability delivery may take up to 30 calendar days.
We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by you or failure of third party delivery services over which we have no direct control. The delivery address cannot be changed once the order has been shipped.
Gold delivery orders received by 3pm will be despatched for next day delivery, depending upon stock availability as per conditions above.
The delivery cannot be left with children, posted through the letterbox or left in a secure area. You are responsible for signing for packages containing medicines, and a signature provided by any person at the delivery address will be considered to be proof of delivery. You are responsible for ensuring that items delivered are kept out of the reach and sight of those whom the medicines may harm (e.g. children, pets) and that the details of your medicines are kept confidential where desired.
- Pricing and Purchasing
RSP is an abbreviation of Recommended Selling Price. RSP prices are displayed to highlight normal high street prices. We endeavor to manually check RSP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RSP prices for yourself before purchasing items from the website. The sale of products from the website is subject to availability. Your order for a product is an offer to purchase and the Website Owner retains the discretion to refuse your order. No contract of sale is deemed to have taken place until we have dispatched your order.
- Cancellation and Returns
Your order can be cancelled providing you contact us before your order is dispatched.
Medical devices (including diagnostic tests) and medicines cannot be returned for a refund or replacement unless they are faulty. This is because EU and UK regulations prevent the re-selling of such products to other customers for safety reasons. For any other non-medical products, if you change your mind, you can return the item(s) to us within 7 days for a full refund or replacement (minus the delivery charge). You are responsible for ensuring the goods are received by us in the excellent condition in which they were received by you.
Should any item you purchase from us be faulty, please contact us immediately and we will arrange either a full refund or replacement.
As you are responsible for providing us with accurate and true information, we will not accept returns of medicines where you failed to give us the information we requested to ensure suitability and safety, or where the information you gave us was incorrect.
- General
Entire Agreement
These Terms and Conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express, tacit, or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated, these Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
Alteration
The Website Owner may at any time modify these Terms and Conditions, policies or notices. You acknowledge that by visiting the website from time-to-time, you shall become bound to the current version of the relevant Terms and Conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.
Conflict
Where any conflict or contradiction appears between the provisions of these website Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Waiver
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Cession
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as null and void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.
Applicable laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of England in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Errors
Errors and omissions excepted.
